# WrittenSide

> WrittenSide - AI-Ready Knowledge Bases


## Posts

- [Rebranding technical documentation? Don’t bring the old problems with you](https://writtenside.com/documentation-rebrand/): A documentation rebrand means touching most of your documentation at once. Here's how to decide what survives, what gets rewritten, and what should disappear entirely.
- [How to Prepare for a Documentation Audit](https://writtenside.com/how-to-prepare-for-a-documentation-audit/): What to have in place before a documentation audit begins: access, a contact person, and what to expect from the process.
- [7 questions to ask before hiring a documentation consultant](https://writtenside.com/7-questions-to-ask-before-hiring-a-documentation-consultant/): You’ve decided your documentation needs outside help. The product has outgrown what you have, or the knowledge base was never properly structured in the first place. You need someone who can fix it. But not all documentation consultants work the same way. Some focus on the writing, while others focus on structure. If you hire the wrong fit, you can end up with a polished set of articles built on the same broken structure you started with. Here are the questions worth asking before you sign anything. 1. Who exactly will be doing the work, and what is their experience level? […]
- [Why following the standard process still produces unclear documentation](https://writtenside.com/why-help-articles-still-feel-heavy-after-rewriting/): Most teams follow the same four-phase documentation process and still end up with unclear articles. Here's what the process is missing and why it keeps failing.
- [3 SaaS documentation examples that separate good docs from bad ones](https://writtenside.com/3-strategies-for-outstanding-documentation/): Getting SaaS documentation right is a structural problem. These SaaS documentation examples show what to fix, and how.
- [Why documentation breaks when it's written like marketing copy](https://writtenside.com/documentation-written-like-marketing/): Marketing and technical documentation serve completely different purposes. When teams blur the line, clarity suffers. Here's why it keeps happening and what to do about it.
- [Unclear documentation is not a writing problem](https://writtenside.com/clarity-is-not-a-writing-skill/): When documentation keeps breaking after rewrites and audits, the problem is rarely the writing. Here's what's actually causing it and what fixes it for good.

## Pages

- [Services](https://writtenside.com/services/)
- [Documentation Architecture for SaaS and Product Teams](https://writtenside.com/documentation-architecture/)
- [Legal Notice](https://writtenside.com/legal-notice/): Company name: WrittenSide LtdBusiness ID (Finland): 3298297-7VAT number: FI32982977Registered address: Antinkatu 3D, 7th Floor, 00100 Helsinki, FinlandRegistered country: FinlandBusiness type: B2B services and digital productsContact email: hello@writtenside.com
- [Documentation Rewriting and Restructuring for SaaS and Product Teams](https://writtenside.com/documentation-rewriting/)
- [The Knowledge Base System](https://writtenside.com/knowledge-base-system-diy/)
- [Documentation Audit for SaaS and Product Teams](https://writtenside.com/documentation-audit/)
- [Home](https://writtenside.com/)
- [Documentation Insights for SaaS and Product Teams](https://writtenside.com/insights/)
- [Contact](https://writtenside.com/contact/)
- [About](https://writtenside.com/about/): 20+ years in tech writing helping product, support, and CS teams create documentation that supports, sells, and scales. Free 30-min call.
- [Cookie Policy](https://writtenside.com/cookie-policy/): COOKIE POLICY Last updated December 12, 2024 This Cookie Policy explains how WrittenSide Ltd (“Company,” “we,” “us,” and “our“) uses cookies and similar technologies to recognize you when you visit our website at https://writtenside.com (“Website“). It explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information. What are cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. […]
- [Privacy Policy](https://writtenside.com/privacy-policy/): PRIVACY POLICY Last updated January 30, 2026 This Privacy Notice for WrittenSide Ltd (“we,” “us,” or “our“), describes how and why we might access, collect, store, use, and/or share (“process“) your personal information when you use our services (“Services“), including when you: Visit our website at https://writtenside.com or any website of ours that links to this Privacy Notice Engage with us in other related ways, including any marketing or events Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do […]

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