Transform your company’s resources into a treasure chest of information, making it easy for customers – and your own staff – to access your organization’s knowledge.
With easy access to answers, articles, and step-by-step guides, your customers can find what they need quickly, reducing support inquiries and giving your team more time to tackle complex issues.
The result? Happier customers all around.
Take the right steps to fix your entire knowledge base with the resources you already have.
Select your support level: minimal guidance for autonomous teams, or enhanced assistance for projects needing more attention.
We have a fully remote team – our services are accessible everywhere.
There’s no need to hire a dedicated technical writer. When you work with us, you’ll always have an experienced professional ready to assist whenever you need it.
With a focus on exceptional content creation, our team specializes in three key areas:
Whether it’s hardware, software, or other products, we help you provide comprehensive installation guides, user manuals, release notes, and fix lists that guide your customers through every aspect of your products.
With our help, you can create a knowledge base that empowers your customers to find the answers they need quickly and easily, improving their overall experience with your brand.
Create a company knowledge base that empowers your staff members to work smarter and more efficiently, enabling them to find the information they need quickly and effectively.
Depending on your individual needs, our service can include video tutorials or e-learning solutions. We are skilled at both.
Are you struggling with large amounts of technical documentation at your organization?
Or maybe you’re just beginning with documentation, knowing it’s essential but finding yourself short on time and energy to get it done?
Are you unable to hire a technical writer right now, perhaps due to a hiring freeze or a limited budget?
We can help you.
Choose your journey with us! Tailor your experience by choosing the package that aligns with your desired level of help.
Ever wondered what it’s like to have an expert entirely at your service, tackling your most pressing documentation tasks with precision and speed? A VIP Day is a unique offering where our focus is 100% dedicated to you and your project. It’s a day-long commitment to accelerate your technical writing needs.
Whether it’s a project you’ve been postponing, or a strategy you want to implement, this is your chance to focus intensely and get things done.
Transform cluttered or outdated documentation into a clear, concise treasure trove of information. Following the content audit, you’ll know precisely what needs improvement and where to direct your efforts, making implementation effortless and effective.
Bi-weekly feedback ensures that your documentation is always evolving and improving, keeping your strategy sharp and relevant. You will also benefit from continuous, as-needed email support.
Content Catalyst is the perfect choice for teams who want to:
It’s designed for businesses that have a team and resources in place but lack in-house technical writing expertise. We provide expert-level advice and support to bridge the knowledge gap within your team, empowering you to make effective improvements.
By working with us, you can go from:
“I feel confused and stuck. I don’t have the expertise to say what is needed to fix all this documentation. It’s overwhelming.”
To:
“I feel confident, inspired, and in control. I know what good documentation looks like, and how to get there. I’m confident in my abilities to provide my users with the right kind of content.”
In the world of technical documentation, clarity is not just a virtue – it’s a [...]
Discover the essential steps of the technical writing process and unlock the power of effective [...]
Let's explore the characteristics of good technical writing and how it differs from other writing [...]
In this article, we'll debunk the myth that anyone can write documentation and discuss why [...]
Book a free 15-minute strategy call to address pain points, uncover new opportunities, and optimize your current documentation process.
Experience what it’s like to work with us – no strings attached! This conversation is your opportunity to explore how we can collaborate to meet your business goals.
