Services
Messy knowledge base? Nothing written yet? Either way, your team needs a content system that supports growth and scales with your business.
Here’s how we’ll make that happen.
Knowledge Base Audit + Roadmap
When you’ve got content, but no clear path forward – this is where we start.
Best for:
Teams who’re creating content themselves and now need more clarity.
What you get:
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Full audit of your existing content
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Prioritized recommendations
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Scalable structure design
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Clear roadmap your team can implement
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One 60-min walkthrough call
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2 weeks of light email support for implementation questions
You walk away with:
A plan that’s actually usable – not just a report. You’ll know where to focus, what to fix, and how to move forward confidently.
📄 Download a Sample Report
See what your audit report will actually look like. The sample was written for a small gadget, so it’s light, but it shows you the structure, clarity, and kind of direction you can expect.
Mentorship & Strategy
Content’s getting made – but it’s inconsistent, time-consuming to create, and hard to find. Your team’s doing their best, but they’re not content specialists.
I’ll help them build the skills, structure, and confidence to create documentation that actually works – no writing background required.
You walk away with:
A clear system. Practical tools. And a more capable team – one that can create and manage content without second-guessing or rewriting everything twice.
Best for:
Teams who are already creating documentation in-house but need guidance to make it clear, consistent, and scalable.
What you get:
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Weekly 45–50 min strategy/feedback calls
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Structure, templates, and editorial guidance
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Async feedback on drafts via Loom, email, or chat
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Wrap-up summary to keep your team moving after our time ends
- Support for 8-12 weeks
You walk away with:
A working content system. A more capable team. And documentation that’s no longer a blocker, but a real business asset.
VIP Day
You don’t want advice – you want it done.
I’ll take your list, clear the chaos, and ship clean, usable content fast.
Best for:
Teams that need fast, focused help cleaning up critical documentation without turning it into a project.
What you get:
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Done-for-you content work (editing, restructuring, rewriting)
- Half Day: 3 hours
- Full Day: 6 hours
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Pre-call + end-of-day summary
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End-of-day summary
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3–7 days of email follow-up depending on package
You walk away with:
Clean, usable, no-headache documentation – delivered in a single day.
Compare the Options
| Audit & Roadmap | Mentorship | VIP Day | |
|---|---|---|---|
| Best for | Teams creating content themselves and now need more clarity | People documenting as part of their role – no writing background | Teams who need focused, hands-on help without a long engagement |
| What you get | Audit, roadmap, 60-min call, email support | Feedback, templates, strategy | Editing & rewriting done for you in 1 day |
| Delivery | Strategy + analysis | Strategy + coaching | Execution |
| Timeline | 3–4 weeks | 8–12 weeks | 1 day |
Let's Talk It Through
Not sure which path fits your team? Book a free 30-minute call – I’ll help you figure out where to start. No prep, no pressure.
FAQ
What if I’m not sure what I need?
Totally fine – that’s what the discovery call is for. You don’t need to prep anything. Just show up and we’ll figure out what makes sense based on where you are.
Is this async or will I need to be available live?
Most work is async — especially the audit and VIP day. If we do meet, it’s brief and focused. No long calls or micromanaging needed.
What kinds of teams is this for?
Most of my clients are in product, CX, ops, or support. Some have zero documentation, others have too much – I help them turn it into something that actually works.
What kinds of content can you work on?
Knowledge bases, help centers, support articles, onboarding guides, internal docs – anything your team or customers rely on to get answers.
What if I want to build it in-house?
I’ve got a mentorship + strategy offer just for that. I’ll help your team make smart calls and avoid dead ends without hiring a full-time writer.
What happens during a VIP Day?
During a VIP Day, I focus on delivering clean, usable content by editing, restructuring, and rewriting your critical documentation. You send your priorities ahead of time. I handle execution and deliver results within 24 hours.
How do I book a discovery call?
You can book a free 30-minute discovery call on the Contact page. I’ll help you identify the best starting point and see if it makes sense to work together.
Not Sure What You Need?
Let’s figure it out together. I’ll help you choose the right path or point you in the right direction if it’s not a fit.
I only take a few new projects each month, so if you’re interested, this is a good time to talk.
