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10-Minute Knowledge Base Health Check
Your knowledge base could be your biggest growth asset. Or it might be quietly driving up churn and support tickets.
Use this 10-minute health check to quickly see what’s working and what might be quietly holding your customers back, even if they never tell you.
It’s a quick, practical way to get your content in shape before you scale, automate, or hand anything over to a chatbot.
What's inside
- A short and straightforward checklist with 22 yes-or-no questions
- Covers the essentials: clarity, structure, findability, freshness, and completeness
- Quick tips on how to improve your knowledge base and what matters most
Why you need this checklist
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Helps you see what’s working and what might be turning customers away
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Get your content ready for scaling, automation, and chatbots
Who it's for
For CS, support, and product teams who manage help content but aren’t sure it’s set up the right way.