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Start Your Knowledge Base the Right Way
A free guide to planning your first 15 articles, naming them clearly, and avoiding the early mistakes that create rework later.
No payment required. Instant access.
When you're building a knowledge base, the first decisions matter most.
Most teams start by writing. One article, then another. Soon there are 20, but no clear plan behind them. Naming drifts. Content overlaps. And fixing it later takes longer than getting it right from the start.
This Knowledge Base Starter Kit gives you a focused starting point, so your first 15 articles are planned, named consistently, and built on a foundation that holds as the knowledge base grows.
What's inside
15 first articles roadmap
A practical list of the core articles most products need, with short guidance on what each article should cover and why it exists.
The 3 most common mistakes (and how to avoid them)
Clear explanations of the decisions that cause rework later, and how to avoid them from the beginning.
Article naming cheat sheet
Simple, repeatable naming patterns that keep your help center clear and scannable from day one.
Who this is for
This is a good fit if:
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You’re building your knowledge base from scratch
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You need clarity on what to publish first
- You don’t want to undo early naming decisions later
What this helps you avoid
When early decisions are unclear, knowledge bases often drift before they even reach 20 articles. This kit helps you:
• Publish with confidence from day one
• Keep naming consistent from the start
• Build momentum instead of fixing mistakes later
You’ll know what to create first and how to label it without second-guessing every decision.
If your situation is more complex than a starting point can solve, the free diagnostic call is the fastest way to get a clear picture. Book a Free Knowledge Base Diagnostic.
Get the free Starter Kit
FAQ
Does this work with an existing knowledge base?
Yes. If you have articles but no clear structure behind them, the Starter Kit helps you identify what to prioritise and how to bring consistency going forward.
What format is it?
Three PDFs, six pages total. Downloadable immediately after signing up.
How long does it take to apply?
Most people work through it in an hour or two. The naming patterns and article roadmap are designed to be applied immediately.
No payment required. Instant access.
Want the complete framework? → The Knowledge Base System ($297)