Content Catalyst
Get serious with
your content
Create efficient and sustainable systems that will empower your team to manage and optimize your knowledge base for years to come.
Get serious with
Are you looking to take your technical documentation to the next level?
Content Catalyst is the solution you’ve been waiting for. With a focus on hands-on support, training, and strategic guidance, this service is designed to accelerate your team’s skills and transform how you approach technical documentation.
With Content Catalyst, we go beyond traditional technical writing services and focus on delivering lasting value for your organization. Our mission is to empower you with the knowledge and strategies needed to confidently shape the future of your knowledge base for years to come.
Our ultimate goal? Uncover and harness the hidden talents and capabilities within your team, unlocking the full potential of your existing resources while eliminating the need for additional hires.
Who is it for?
Content Catalyst is the perfect choice for teams who want to:
- Get serious about their documentation
- Make rapid progress
- Enhance their skillset
- Take bigger ownership of their knowledge base
It’s designed for businesses that have a team and resources in place but lack in-house technical writing expertise. We provide expert-level advice and support to bridge the knowledge gap within your team, empowering you to make effective improvements.
Who it’s not for: If you would rather have us do some of the heavy lifting for you, our VIP Day might be a better solution for you.
What you’ll get
Step 1
Comprehensive content analysis and audit
A thorough assessment of your current knowledge base, identifying areas for improvement and ensuring your content meets the highest standards.
Step 2
Customer needs analysis led by a UX designer
In-depth user needs analysis is always part of the package to ensure your technical documentation aligns seamlessly with your customers’ needs and expectations.
Step 3
Detailed final report offering practical recommendations
Receive a roadmap to excellence with our comprehensive report, offering practical steps and tailored advice for elevating your technical documentation.
Step 4
Monthly training sessions for your team
Join our monthly sessions to acquire fundamental best practices in technical documentation, tailored for non-writers, and boost your team’s performance.
Step 5
Weekly strategy sessions
Receive personalized guidance and insights that will keep your technical documentation projects on the path to success.
Step 6
Weekly feedback on your work
You’ll receive weekly email feedback to ensure your documentation efforts are on the right track.
What’s included?
Investment: €6,900 / MONTH
- Kickoff meeting to set goals and expectations for our collaboration
- Complete content analysis and audit of your current knowledge base
- Detailed final report with actionable suggestions on what to improve and prioritize
- User Needs Analysis to ensure content aligns with customer expectations
- Monthly training sessions focused on technical documentation best practices
- Weekly strategy sessions to plan and optimize your documentation efforts
- Weekly feedback on your work to keep you on track and provide personalized insights
- Continuous, asynchronous email support for any queries or assistance needed outside scheduled sessions
- Shared virtual space for easy communication and document sharing
Why should you work with us?
We are seasoned technical writers. With years of experience under our belts, we have honed our skills and mastered the craft so that you don’t have to.
Our aim? To ensure you’re always in the driver’s seat, making informed decisions.
We don’t want you dependent on us; we want you to have the knowledge and strategies to confidently steer your knowledge base’s future for years to come. We’re more than consultants; we’re your strategic partners, ensuring your long-term success with solutions built to endure.
FAQs
What is Content Catalyst, and who is it designed for?
Content Catalyst is the perfect choice for teams who want to:
- Get serious about their documentation
- Make rapid progress
- Enhance their skillset
- Take bigger ownership of their knowledge base
It’s designed for businesses that have a team and resources in place but lack in-house technical writing expertise. We provide expert-level advice and support to bridge the knowledge gap within your team, empowering you to make effective improvements.
Is this service suitable for businesses of all sizes?
Yes, Content Catalyst is designed to benefit businesses of various sizes, provided they have a team ready to implement changes and a desire to refine their knowledge base effectively.
What makes this service unique?
Unlike many other consultancies, our service offers a unique blend of expert guidance without the need for a long-term commitment. We empower you to make informed decisions, ensuring you’re not dependent on our services but equipped to manage your knowledge base independently for years to come.
How does it improve our knowledge base?
Content Catalyst enhances your knowledge base by providing a comprehensive analysis and actionable recommendations. We identify areas for improvement and provide guidance to enhance the clarity, effectiveness, and engagement of your technical documentation.
At the core of our approach is a User Needs Analysis, ensuring your content is perfectly aligned with your audience’s needs. We offer monthly training sessions on technical documentation best practices, coupled with weekly feedback and strategy sessions to fine-tune and optimize your documentation efforts. You will also have continuous, asynchronous email support, offering personalized insights and assistance whenever needed.
What's the difference between bi-weekly feedback via email and asynchronous email support?
Weekly feedback via email refers to our scheduled sessions held every two weeks. In these sessions, we specifically address your most recent work and the changes you’ve made, providing structured feedback and guidance. Additionally, depending on the case, we may also incorporate video clips to enhance the clarity and effectiveness of the feedback.
Continuous, asynchronous email support is provided for any ad-hoc questions or assistance needed outside scheduled sessions, with guaranteed responses within 48 hours. This support is available at any time to promptly address any questions that may arise between the bi-weekly feedback sessions, ensuring you don’t encounter any issues that could slow you down.
What do you need from me?
As soon as the contract is signed, we will provide you with a detailed checklist and instructions to facilitate the Content Catalyst process.
In every case, we will need access to your current knowledge base and your brand style guide in order to carry out the content audit effectively.
Are there any specific tools or software I should be familiar with?
We will use tools such as email and Google Drive to deliver the work and provide feedback.
Can I choose additional services or options if I need more hands-on assistance?
If you prefer us to handle some of the heavy lifting for you, check out our VIP Day package.
How long is the minimum commitment for this service?
To ensure a solid foundation and significant progress, Content Catalyst requires a minimum initial commitment of three months.
Additionally, please note that the audit itself typically takes approximately two weeks at the beginning of the project.
How much does it cost?
The cost for our Content Catalyst service is €6900 per month with a minimum commitment of 3 months. After the initial 3-month period, it transitions to a monthly retainer (€6900 per month). This pricing structure allows us to provide ongoing support and guidance to ensure the success of your project.
Do you offer payment plans?
No, we do not offer payment plans for Content Catalyst or any of our services. Our pricing is structured to provide the best value for our clients while maintaining the quality of our expertise and deliverables. If you have any questions about our pricing or payment policies, please feel free to reach out to us, and we’ll be happy to assist you.
Can I get a refund?
We stand behind our services with a 30-day full money-back guarantee. If for any reason you find our services don’t meet your expectations within the first 30 days, you are entitled to a complete refund. Your satisfaction is our top priority.
How quickly can we get started?
Content Catalyst must be booked at least two weeks in advance. This will give you enough time to share the necessary details and enable us to properly prepare for the project.
How do I get started with Content Catalyst?
To get started, simply book your Content Catalyst service, and our team will reach out to initiate the process and schedule the necessary meetings and consultations.
